Terms of Service

Skin Evolution Suite is a software tool for licensed skincare professionals that uses artificial intelligence to analyze photographs of skin, produce pattern-based skin-analysis scores, and build side-by-side progress comparisons and client “Case Files.” The Service is intended solely as a professional aid to support your own expertise and client communication.

You represent and warrant that you:

• Are at least 18 years old and able to form a binding contract;
• Are using the Service in the course of a skincare, esthetics, or related professional business, and not as a consumer;
• Hold any licenses, permits, or certifications required to provide skincare services in your jurisdiction; and
• Will use the Service in compliance with all laws, regulations, and professional standards that apply to you.

The Service is not intended for use by consumers on themselves, by minors, or for any medical, diagnostic, or emergency purpose.

The Service does not provide medical advice, diagnosis, or treatment. The skin-analysis scores, summaries, and comparisons are automated estimates generated by artificial intelligence and may be incomplete, inaccurate, or inconsistent. They are not a substitute for your professional judgment, an in-person assessment, or the advice of a licensed physician or dermatologist.

You are solely responsible for any decision, recommendation, treatment, or advice you give to your clients. You agree not to present the Service’s output to clients as a medical diagnosis, and to direct clients to a qualified medical provider when appropriate.

To use the Service you must create an account through our authentication provider. You agree that:

• The email address you register is your login credential and, once created, may not be changeable; enter it carefully.
• You are responsible for maintaining the confidentiality of your login and for all activity under your account.
• You will not share your login, and you will not allow more than one individual to use a single seat. (Team access is provided through paid seats — see Section 6.)
• You will notify us promptly of any unauthorized use of your account.

5.1 Plans. The Service is offered on subscription plans, currently: Progress Suite — $29/month and Complete Suite — $49/month. Plan features and prices are described at signup and may be updated from time to time (see 5.8).

5.2 Free trial. New subscribers may receive a 7-day free trial. We collect your payment method at signup. Unless you cancel before the trial ends, your paid subscription begins automatically and your payment method is charged for the first period.

5.3 Auto-renewal. Subscriptions renew automatically each month until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis.

5.4 Payment processing. Payments are processed by Stripe. We do not store full card numbers. Your use of payment features is also subject to Stripe’s terms.

5.5 Taxes. Prices are exclusive of tax unless stated. Where required, applicable sales tax (for example, Washington State sales tax) will be added to your charges.

5.6 Cancellation. You may cancel at any time through your account or billing portal. Cancellation stops future renewals; your access continues until the end of the current paid period, after which it ends.

5.7 No refunds. Except where required by law, all payments are non-refundable, including for partial periods, unused time, and seats that are removed mid-cycle. Cancelling does not entitle you to a refund of amounts already charged.

5.8 Price and plan changes. We may change plans, features, or prices. For existing subscribers, we will provide reasonable advance notice of price increases, and the new price will apply to your next renewal. Continuing to use the Service after a change takes effect constitutes acceptance.

The Service allows a business to operate a shared workspace (a “Spa” or “Organization”) and to invite additional estheticians as members (“Seats”).

• The Spa owner is the account holder and payer. The owner is responsible for all activity in the Spa, for the conduct of its members, and for all charges, including per-seat fees.
• Per-seat pricing is charged in addition to the base plan (currently $8/month per seat on Progress and $15/month per seat on Complete), based on the number of members beyond the owner.
• Adding a seat is charged immediately, prorated for the remainder of the current billing cycle, the moment the invited esthetician accepts and creates their login.
• Removing a seat ends that member’s access immediately; the seat’s billing ends at the end of the current billing cycle. Consistent with Section 5.7, removed seats are not refunded.
• The owner/admin controls client visibility settings and is responsible for choosing settings appropriate to their business and its agreements with staff and contractors.
• Each member must use their own individual login. Sharing a single login among multiple people is prohibited.

This Section is important. The Service is used to capture, upload, and analyze photographs and information about your clients (“Client Content”).

7.1 You are responsible for consent. You represent and warrant that, before capturing, uploading, storing, or analyzing any Client Content, you have obtained all necessary rights and informed consent from the individual depicted, including consent to have their images and information processed by the Service and our third-party providers, and stored in your Case Files. You are the party responsible for your clients’ data and for your relationship with them.

7.2 Your role. As between you and us, you determine what Client Content is collected and why, and we process it on your behalf to provide the Service. You will not upload content you are not authorized to upload.

7.3 Saving and deletion. Photos are not stored until you save them to a Case File after analysis. Once saved, they are stored in your account. Deleting a photo, entry, or client is permanent and cannot be undone; you are responsible for your own saving and deletion decisions and for keeping any records you are required to keep.

7.4 Intended use only. You will use the Service only for its intended skincare purpose and will not upload content of minors, intimate imagery, or content that is unlawful or that you lack the right to process.

You agree not to:

• Use the Service for any unlawful, harmful, deceptive, or infringing purpose;
• Present AI output as a medical diagnosis or as a guarantee of results;
• Reverse engineer, scrape, resell, sublicense, or provide the Service to third parties except through paid seats;
• Interfere with, overload, or attempt to gain unauthorized access to the Service or its systems;
• Upload malware or content you lack the rights to; or
• Use the Service to build or train a competing product.

We may suspend or terminate accounts that violate these Terms.

9.1 Your content. You retain ownership of your Client Content and the branding, business information, and materials you provide. You grant us a limited, non-exclusive license to host, process, display, and transmit that content solely to operate and provide the Service to you (including through our third-party providers).

9.2 Our property. We own all rights in the Service, including its software, design, text, branding, and the “Skin Evolution Suite” and “Introverted Esthi” names and logos. Except for the limited right to use the Service under these Terms, no rights are granted to you.

9.3 Output. Subject to these Terms, you may use the analysis sheets and comparisons the Service generates for you in your own business, including sheets carrying your branding.

The Service relies on third-party providers, including for authentication, payments, data storage, and AI processing (for example, Stripe, our authentication provider, our database provider, and an AI model provider). Your Content may be processed by these providers to deliver the Service. We are not responsible for the acts or omissions of third-party providers, and your use may be subject to their terms.

Our collection and use of personal information is described in our Privacy Policy. We do not sell your client data, and we do not share it except as needed to provide the Service or as required by law. You remain responsible for your own privacy obligations to your clients. We retain your data while your account is active and for a reasonable period afterward, unless you delete it or request deletion, subject to legal and operational requirements.

Non-public information about the Service (including features, pricing arrangements, and any pre-release functionality) is our confidential information, and you agree not to disclose it except as reasonably necessary to use the Service.

You may stop using and cancel the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that creates risk or liability. On termination, your right to use the Service ends. It is your responsibility to export or save any content you wish to keep before your account closes. We may delete your data after termination in the ordinary course.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI output will be accurate, complete, or suitable for any particular purpose. You use the Service and rely on its output at your own professional discretion and risk.

To the fullest extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or client relationships, arising out of or relating to the Service.
• Our total aggregate liability for any claim relating to the Service will not exceed the amounts you paid to us in the twelve (12) months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless the Company and its owners, officers, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your Client Content and your clients’ claims, including any lack of consent or authorization; (c) your violation of these Terms or of any law; or (d) your professional services and advice to your clients.

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in the Service) and update the “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. You agree that the exclusive venue for any dispute not subject to arbitration will be the state or federal courts located in Washington, and you consent to their jurisdiction.

Before filing any claim, you agree to first contact us to seek a good-faith resolution.

• Entire agreement. These Terms (with the Privacy Policy and any plan details presented at signup) are the entire agreement between you and us regarding the Service.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Saving Face Skinspa Inc. (dba Introverted Esthi) — Skin Evolution Suite

Wendy Christman · Email: Wendy@IntrovertedEsthi.com · Mail: PO Box 479, Tenino, WA 98589 · Text: 360-943-1700